Return & Exchange

RETURN & EXCHANGE

RETURN POLICY

You may return your order (including items on sale) within 14 days after the parcel has arrived to the access point, provided that the product is in its original condition with all labels attached. The item must be in perfect condition and may not be worn, washed or altered in any way. We reserve the right to refuse any returns that do not pass our quality control.

Underwear may be returned, provided that they are sealed and in its original condition. We reserve the right to refuse any returns where the seal is broken, for hygienic reasons.

REFUND

A return cost will be on your own. You will receive your refund via the same payment method used to make the purchase. It may take up to 10 days from the day that you have returned your product until you will receive your refund. Please note that a few additional days may occur during our sale period. As soon as we have handled your return you will receive an automated confirmation by e-mail.

HOW TO RETURN

From any country

1. Send us an E-mail. We will give you the return address and instructions.

1. Place the item in its original package and all labels

5. Ask for a receipt with a tracking number, this is your proof of return.

Please note that the return cost is on your own.

If you have any questions about returns please contact our customer service, we are here to help you:

Contact form

E-mail: contact@fashionseasons.bg

EXCHANGES

Fashion Seasons cannot administrate exchanges of items that are purchased from our web shop. Return the ordered item by following the instructions above. As soon as we have handled your return you will receive a refund via the same payment method used to make the purchase. If you wish another size or color, please place a new order.

FAULTY GARMENTS

When we ship your items, we do our best to make sure they are in perfect condition. However, in case you receive a damaged or defect item please send us a picture immediately where we can clearly see the defect and explain the fault. Send the picture attached in an e-mail to  contact@fashionseasons.bg  and we will get back to you as soon as possible. Your claim shall be made directly when you discover the defect, within a reasonable time. We only accept claims that are caused by manufacturing faults. Products that are damaged as a result of daily wear are not considered to be faulty. We can only handle faulty garments from orders that are purchased in our web shop.

If we agree to accept your claim we will refund also and the return cost. To refund the return cost you must use post service to return the faulty garments.